STAKEHOLDER ENGAGEMENT

753

Retail customers

750

Active suppliers

1,241

Employees

We believe that meaningful engagement and collaboration are fundamental to the success of our stakeholders and our business. Through open dialogue and strong partnerships, we gather insights, exchange best practices, and align on shared objectives. This approach fosters trust, deepens relationships, and creates long-term shared value—ensuring that stakeholders and communities progress alongside our sustainability journey.

We follow a structured stakeholder engagement framework that begins with identifying, mapping, and prioritizing stakeholders based on their level of impact, influence, and exposure to our activities. We develop tailored engagement plans that outline key concerns, engagement approaches, and information needs for each stakeholder group. Our engagement efforts include partnerships, consultations, grievance mechanisms, and sustainability initiatives.

investors

Investors and creditors

Why we engage

To strengthen confidence in our long-term strategy and sustainability-led growth, enhance the market’s understanding of our business developments, deliver value for equity and debt holders, and enable a fair valuation of our stock price

Key issues / topics

  • Business strategy and financial performance
  • Corporate governance
  • Risk management
  • Management of environmental and social impacts

Engagements

  • Annual Shareholders’ Meeting
  • Disclosures to the Securities and
    Exchange Commission, Philippine Stock Exchange, and Singapore Exchange
  • Quarterly investor and analyst briefings
  • Special information sessions on key transactions
  • Site visits
  • Comprehensive Integrated Report
  • Regular meetings with senior management for company updates
retail customers

Retail customers

Why we engage

To enable customers’ energy transition by providing renewable energy solutions that support their shift to cleaner power

Key issues / topics

  • Access to renewable energy
  • Service benefits and contracts
  • Corporate conduct and reputation

Engagements

  • Customer experience (CX) that covers canvassing, signing up, switching, billing and collection and renewal
  • One-on-one discussions with customers
  • Dedicated Renewable Energy Solutions (RES) website and social media
  • Organization of and participation in conferences
  • Site visits
partners ans suppliers

Partners and suppliers

Why we engage

To cultivate mutually beneficial partnerships with sustainability-aligned suppliers, accelerating our renewables expansion

Key issues / topics

  • Regulatory compliance
  • Operational resilience and expectations of suppliers
  • Payment practices
  • Use and security of data

Engagements

  • One-on-one discussions and continuous dialogue to actively seek collaboration opportunities and exchange best practices
  • Ensure alignment to ESG policy and adherence to Supplier Code of Conduc
  • Supplier onboarding and accreditation
  • Supplier feedback forms
  • Supplier sustainability training
regulators

Government
and regulators

Why we engage

To work constructively in shaping sound policies, ensuring regulatory compliance and demonstrating governance leadership in the power industry to support stable and continuous operations

Key issues / topics

  • Regulatory compliance
  • Support for policy development
  • Annual reporting
  • Local and global power industry developments

Engagements

  • Compliance with government regulations and adoption of leading practices in corporate governance
  • Participation in public consultations for key policies and legislations
  • Provision of comments to draft circulars
  • Cooperation and participation in regulatory audits
  • Regular coordination and communication with regulators
employees

Employees

Why we engage

To provide a safe and fulfilling workplace that supports employee development and long-term success

Key issues / topics

  • Workplace culture and safety
  • Employee wellbeing and engagement activities
  • Benefits and rewards
  • Growth and development
  • Corporate impact and community engagement

Engagements

  • HR integrated system technology platform, “MyHR”
  • Dedicated HR business partners for each business unit
  • ACEN People Committee
  • Regular company-wide engagement activities and events
  • Quarterly townhalls
  • Comprehensive Integrated Report
  • Comprehensive learning and development programs
community

Communities

Why we engage

To support socio-economic progress
in our host communities, strengthening partnerships that enable our projects to be successful and sustainable

Key issues / topics

  • Partnerships and engagements
  • Support for livelihood and health & safety
  • Environmental and social risk management

Engagements

  • Designated Community
  • Development Officer and External Affairs Officer for each project
  • Consultations and grievance redress mechanisms
  • Institutional development initiatives with local governments
  • Sustainability programs anchored on our social pillars
  • Comprehensive Integrated Report
  • Regular meetings with senior management for company updates
stakeholders

Media and
other stakeholders

Why we engage

To communicate our vision, initiatives, and corporate developments to the broader public, helping accelerate understanding and support for the energy transition

Key issues / topics

  • Business growth
  • Local and global power industry developments
  • Innovations

Engagements

  • Regular participation in industry conferences, speaking engagements, roundtable discussions and other events
  • Collaboration with partners on energy transition
  • Dedicated Corporate Communications team
  • Media briefings
  • Regular press releases
  • ACEN website and social media platforms
  • Regular meetings with senior management for company updates